VAUNT continues to develop its digital platform dedicated to streamlining the real estate sales process. Through VAUNT Connect, real estate developers can offer their clients an improved solution for post-transaction communication. The module is already live and used by more than 500 homeowners.

At a time when trust in working with developers and agents is declining in Romania (according to a market study), the need for solutions that improve the relationship between them and buyers is growing. One of the existing issues is that the purchasing process does not end when the contract is signed.

Buyers continue to need support in navigating various challenges related to warranty management and communication after the purchase, utilities, documents and payments, or they want to stay up to date with market trends and the evolution of the properties they own, as well as new investment opportunities.

VAUNT is expanding the services its users can offer with a new solution, VAUNT Connect. This centralized platform brings benefits for both developers and clients:

• 24/7 access to data: Right after the purchase, clients receive access to the platform, where they can find information, documents, the ROI index of the assets they own, or payment deadlines.
• Ticketing system: Issues are identified and resolved before they become public; clients can open tickets and chat in real time with a representative.
• Cost control: Expenses associated with solving various issues that arise after the purchase are easier to track and identify within the project.
• A marketing tool: Effective communication and quick resolution of buyers’ issues can help turn them into brand ambassadors. Moreover, increasing customer retention by just 5% can lead to a profitability boost of 25% to 85%.

VAUNT Connect was launched as a pilot and is already being used by 2 VAUNT clients, who have provided access to the platform to more than 500 buyers.

“We are entering a new stage, where customer experience becomes the differentiating factor in purchasing a home. Real estate is not just about transactions, it’s about the place where people build their lives. VAUNT’s mission aligns with this transition - we aim to develop a truly integrated operating system through which developers can offer a premium customer experience.” - Irina Constantin, CEO & Co-founder, VAUNT

VAUNT Connect is part of VAUNT’s offering for real estate developers, alongside other modules such as CRM, AI advisor, email marketing, interactive tours, reporting and automations. VAUNT is used by more than 80 clients in Romania, who manage properties with a total value of over EUR 4 billion. The startup is currently scaling both in Romania and the United States.

Contact us to learn more.