What is VAUNT Connect for landlords?

VAUNT Connect is the resident portal for multifamily landlords. Residents open maintenance requests that go to the right team, chat live with your team on each request, and see their documents, building news, and payment history in one place, on the web or in the native iPhone and Android app.

How are maintenance requests routed?

A resident opens a request in the portal and it goes to the team that handles that category, such as electrical, plumbing, or finishes. The resident and your team chat on the request until it is resolved, and the resident can rate the fix.

What does my team see on each request?

Status (new, in progress, observed, resolved, or closed by the resident), category, unit, messages, what the fix cost, the resident's rating, and internal notes. Filter by date, category, and building, and export the list.

Can residents pay rent through VAUNT Connect?

No. Residents see their payment history in the portal, but payments are not made in VAUNT.

Does VAUNT Connect replace our property management system?

No. Keep your property management system (PMS), such as Yardi, for leases and accounting. VAUNT Connect is where residents send maintenance requests and your team answers them. It does not connect to your PMS today.

Is VAUNT Connect included in VAUNT?

No, VAUNT Connect is a paid add-on. We walk you through it on a 20-minute call.

Resident Portal for Multifamily Landlords

Plaid integration for Zelle payments

Coming soon

Each Zelle payment is matched to the right resident and unit, so you see who paid without checking the bank.

Who uses VAUNT Connect in your buildings

Residents

Open a maintenance request, chat with your team on it, and see documents, building news, and payment history, on the web or in the iPhone and Android app.

Your maintenance team

Gets each request routed by category, such as electrical or plumbing, and answers the resident on the same request.

Your office

Sees every request across your buildings, what each fix cost, and how residents rated it, and posts news to all residents at once.

What VAUNT Connect does for multifamily buildings

Maintenance requests from the portal

Residents open a request from the portal instead of calling the office or sending an email.

Routed to the right team

Each request goes to the team that handles it, by category: electrical, plumbing, finishes, and more.

Live chat on every request

Residents and your team chat in real time on the request, so every update stays in one place.

Every request tracked

Status from new to resolved, the unit, messages, what the fix cost, and the resident's rating. Filter by building, category, or date, and export.

Documents and building news

Leases and building files for each unit in one place, and updates posted to every resident at once.

Payment history

Residents see their payment history. Rent is not paid in VAUNT, so your current payment setup stays as it is.

Late payment reminders

Residents get an automatic reminder when a payment is late, so your office stops chasing rent by phone.

Move-in and move-out inspections

Photograph each unit at move-in and move-out, so any security deposit deduction is backed by photos of the unit's condition.

A resident app for iPhone and Android

Residents get their own native app for iPhone and Android to send requests, chat with your team, and see documents and news.

Book a 20-minute call

One platform. VAUNT AI on top.

Live in under 2 days*

Step 01

Send us your buildings and units

Unit spreadsheets for each building and the list of residents you want in the portal.

Step 02

Our AI loads your units

It pulls every unit into VAUNT with 30+ fields each, so every request is tied to the right unit.

Step 03

We train your team hands-on

You enroll your residents, and their requests reach the right team from day one.

*Once we have your data. Timing can vary with additional requirements or on the Enterprise plan.